Overview

COVID-19 and quarantine have left many feeling confined and isolated from the outside world. When people feel this way, they often socialize or travel to get out of the house.
Due to Travel restrictions and safety recommendations have made them difficult to partake and left people feeling stuck at home.
We set out to help people explore and travel locally while also abiding by safety protocols to improve their mental health.

Team Member:

What is the plan?

Discover

In the beginning, we based our problem statement on assumptions of how the world is reacting to COVID-19.

Despite the government's best efforts to help contain the spread of COVID-19, people around the world are not used to these adjustments.

However, most businesses have been able to adapt to the changes such as grocery stores, brick and mortar stores, restaurants, and public spaces. They have adapted their way of operations to mimic physical interaction.

Examples: Online shopping, Roadside pick up, and Virtual events.

Despite the government's best efforts to help contain the spread of COVID-19, people around the world are not used to these adjustments.

However, most businesses have been able to adapt to the changes such as grocery stores, brick and mortar stores, restaurants, and public spaces. They have adapted their way of operations to mimic physical interaction.

Examples:
- Online shopping
- Roadside pick up
- Virtual events.

Despite the government's best efforts to help contain the spread of COVID-19, people across the world are not used to these adjustments. 

However, most businesses have adapted to the change, such as grocery stores, brick-and-mortar stores, restaurants, and public spaces by limiting Capacity level of operation to minimize physical interaction.  

Examples: Online shopping, Roadside pick up, and Virtual Events.

Using Google survey, we hope to collect enough quantitative data to understand how COVID-19 restrictions are affecting everyday lives.

Define

Using an affinity map, we were able to layout our initial findings and discover key findings from the quantitative data.

Based on surveys received, we uncovered 3 factors occurring during the pandemic.

  • Mental health was affected by COVID-19.
  • Travel was happening more locally.
  • The use of a navigation app was always present when traveling.

Survey Summary

Survey Summary

Based on surveys received, we uncovered 3 factors occurring during the pandemic.

- Mental health was affected by COVID-19.

- Travel was happening more locally.

- The use of a navigation app was always present when traveling.




Ideate

In the ideation phase, the team did a competitive analysis to assess how others navigation apps were design and function. So we can learn what we can take for it and implement it into our design.

To begin the ideation phase, we did a competitive analysis to get a glimpse of how navigation apps are designed and function, along with what technology is available.

Ideate

Construct

Homepage

The Homepage is where the users can search for the destination they want to visit or areas near them. Other features would include the application began tailoring destinations base on the users' preference.

In the image on the right, we set an information pop to help notify users' about the COVID-19 protocol they should follow when travelling. Using clear visual icons will help effectively communicate the information and reduce cognitive load.

Location & Status Information

Using geofencing technology would create a virtual parameter where travellers can check or receive the up-to-date status of their location. It would allow the user to access information from any particular location on a map where can be targeted by using GPS or RFID technology.

The COVID-19 button will allow the users' to view COVID-19 hotspots and track congestion areas.

Using the Navigate button User can search up area base on pre-excited area or place other users' have suggested.

Location Information Dashboard

We chose to have the dashboard flow vertically downward, so the users' can view all the information on mobile devices with ease.
Features include:

- Traffic congestions
- Status of COVID-19 cases
- Look up direction
- View review and post review

Homepage Dashboard

The Homepage is where the users can search for the destination they want to visit or areas near them. Other features would include the application began tailoring destinations base on the users' preference.In the image on the right, we set an information pop to help notify users' about the COVID-19 protocol they should follow when travelling. Using clear visual icons will help effectively communicate the information and reduce cognitive load.

Using geofencing technology would create a virtual parameter where travellers can check or receive up-to-date status of their location. This would allow the user to access information from any particular location on a map that can be targeted by using GPS or RFID technology

Location & Status Information

Using the Navigate button User can search up area base on pre-excited area or place other users' have suggested.

The COVID-19 button will allow users' to view COVID-19 hotspots and even track congestion

Location Information Dashboard

When design the dashboard we had it flow vertically downward so the users' can view the information on mobile devices with ease and not clunky.

Features include:

- Traffic congestions
- Status of COVID-19 cases
- Look up direction
- View review and post review

Test & Reiterate

During the pandemic, it was oblivious conducting user testing would become difficult. So my team and I looked into guerilla UX testing methods and modified them to be online. We would invite people from online chat groups, friends or families to volunteer, and by using Figma, we shared a link of the prototype and observed their reaction over a video call.

Once enough data was collected, we spend time analyzing the user feedback and reiterate to improve the app.

One of the most noticeable challenges for this case study was working around the COVID-19 restriction, which has left many feeling confined and isolated, resulted in a toll on their mental health. Our team had to create an inventive solution to conduct our study and user testing. 

Fortunate, there were pre-existing online tools such as Slack, Google meets, Google survey and Figma available online to help the team communicate and collaborate. Having these tools available allows us to widens the range in collecting data and making user-testing more accessible. For example, using Figma, we could send them a link to the prototype to our participle and communicate with them on a video call.

Another thing we wish we had the opportunity and resources to fully develop a working prototype and observe how the application interacts in the real world. In the end, this project was indeed awarding for us; cause it allows us to explore new and inventive options to conduct our case study. 

What our team learned...

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Kevin Huynh